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Our Policies

ORDERING INFORMATION

You can place your order online using Visa, Mastercard, Discover or American Express. We do not charge your card until your order is shipped, and then only for those items being shipped. If you prefer not to place your order online, simply click the “order by fax or mail” button on the home page and follow the instructions. We also take telephone orders at (800)334-0230. If you have any questions prior to ordering, you can reach us at (814)938-5248. We do not accept checks or COD’s. We do not currently accept credit cards that have billing addresses outside of the United States. There will be times, due to unforeseen circumstances, that an item listed as in stock will be out of stock or discontinued.  If there is a problem with the availability of any of the items on your order ( i.e., if an item is discontinued or is not in stock), we will contact you by telephone. Our goal is to provide our customers with quality merchandise and competitive to-your-door pricing. If, while shopping on our website, you see any pricing or fees that you feel are not in line with our competition, please send us an e-mail or phone us at (800)334-0230 with your concerns.

SHIPPING POLICIES

We ship only to the 48 contiguous states in the USA. Most items will ship UPS ground. There are, however, larger items that must travel via UPS oversize or truck freight. On these items, you will see a handling charge listed that is above and beyond our regular shipping fee. If we find that a handling charge would apply to an item that does not have the charge listed on the website, we will telephone you for your approval before processing the order. Our minimum shipping fee on any order is $14.95. If your order must travel via truck freight, we will contact you concerning delivery, as all truck freight orders must be delivered to a business address.

RETURN POLICY

We make every effort to ensure your satisfaction with our merchandise and service. In the event that you need to return an item, please observe the following guidelines:

  1. You must phone (800)334-0230 for return authorization – returns will not be accepted unless you do so. Many of our items are drop shipped and, if returned, must go directly back to the manufacturer. If you return these items to us without authorization, we will have to ship the product back to the manufacturer at your expense.
  2. Returns must be received within 30 days of invoice date and must be accompanied by a copy of the original invoice. 
  3. Unless an item has been shipped in error by us, all returns are subject to a 20% restocking fee. No refunds will be given on shipping unless return is due to our error or to damage.
  4. Returns must be sent freight prepaid via United Parcel Service. Freight collect shipments will be refused.
  5. Please package your return carefully and insure your shipment.  We will refuse delivery of damaged products.
  6. Merchandise that has been altered, shows signs of installation, is torn, marked, soiled or glued, or is not in its original packaging or new condition will not be accepted for return – NO EXCEPTIONS! This policy also applies to items that have been shipped incorrectly to you. Please be sure the item works for your application before you alter it – if you alter it, it’s yours!
  7. If you have made a return, please allow 2-3 credit card billing cycles for your refund to appear.

DAMAGES/SHORTAGES POLICY

Delivery of merchandise in good condition is the responsibility of the carrier. If possible, inspect your order in the presence of the driver. If there is any damage, refuse delivery of the package. If you have taken delivery of the package and damages are discovered, call the carrier immediately for an inspection. In either instance, call us as soon as possible at (800)334-0230 to inform us of the damages. If you have taken delivery of the package, it is important that you keep all packing materials intact. The carrier will return to pick up the package at no cost to you. DO NOT return ship the package at your own expense! If you do this, you, in effect, become the shipper and recovery of the loss becomes your responsibility!  Claims for shortages must be made within 7 days of receipt of order.

DISCLAIMER

Raybuck Autobody Parts will not be held responsible for any damage or loss caused by delays, failures or any other consequential damage arising from any cause whatsoever, nor for the labor, transportation or any other charges incurred in the replacement or repair of a defective item. We shall not be liable for personal or mechanical damage caused by the use or misuse of products. We are not responsible for typographical errors or errors in production. We reserve the right to substitute products of similar nature and quality. Manufacturers names (i.e., GM, GMC, General Motors, Chevrolet, Chevy, Ford, Jeep, Dodge, Chrysler, Toyota, Nissan, Volkswagen, Honda, Subaru, Oldsmobile, Olds, Buick, Plymouth etc.) are used for reference only – we do not claim to be and are in no way affiliated with these companies.  All information on this site (including pricing) is subject to change without notice.